Privacy Policy

PROTECTING YOUR PRIVACY IS IMPORTANT TO US
We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us.
 
About AOB
Artisans of Barossa (referred to as AOB, ‘we’ or ‘us’) includes Artisans of Barossa Pty Ltd, ABN 44 127 162 225 and its brands, businesses and related companies, including AOB International and AOB Land.  
 
What kind of information do we collect from you when you visit our site?
We collect your personal information directly from you when you activate or use our services, interact with us, either in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails and/or SMS) or as otherwise required by law. For example:  
  • your contact details including your name, email addresses, telephone numbers, residential and delivery addresses; or
  • an electronic copy of the written communication.
 
When you visit artisansofbarossa.com our statistics package from Google collects some basic information about your browser. Examples include what type of browser and operating system are you using, how long did you stay on our site, what pages did you look at. This helps us understand how visitors browse our site so that we can make their shopping experience better.
 
For What Purposes Does AOB Collect, Hold And Use My Personal Information?
We primarily collect, hold and use your personal information to supply, promote and sell goods and services that you have requested, or which may be of interest to you, so that we can improve and personalise your experiences. This may also include the products and services of our suppliers and trusted partners.  AOB also collects, holds, and uses your personal information to meet legal requirements that AOB is required to follow. 
We may use your personal information for purposes which are incidental to the sale and promotion of our goods and services, or for other purposes which are within your reasonable expectation or permitted by law. 
In addition, your personal information may be used for the following purposes:
  • Personalisation: To identify your preferences, to recommend features, products, and services that may be of interest to you, and to personalise your experience with AOB.
  • Communication: To send you offers and other communications that may be of interest to you. 
  • Create and maintain your account: To capture and reward your shopping behaviour, and to provide customer support if needed.
  • Investigation: To assist in responding to your complaints or enquiries and to undertake investigations.
  • Security: To verify your identity and to detect fraud activities. We may conduct auditing and monitoring of transactions and financial engagement.
  • Improve our services and customer experience: To analyse performance, improve our systems and improve the usability, functionality and effectiveness of our services.
  • Analysis: To analyse your personal information in an anonymised and combined way when we communicate with you about your preferences and interaction with AOB; for example weekly personalised specials.
 
Who Does AOB Share My Personal Information With And Why?
Your personal information is important to us and we are very focused on making sure it stays safe. 
We use data, including personal information in some cases, to understand the preferences and shopping patterns of our customers and to produce other insights. 
In most cases, we employ techniques such as grouping, combining and anonymising, so that we don’t need to use your personal information to understand those preferences or patterns, or to produce insights. 
We may also share anonymised preferences and insights with our suppliers, partners and service providers to assist with the marketing of products and services, without revealing your personal information.  
 
There are limited circumstances when we do need to share or use your personal information, such as: 
  • when you make a written request to share your information with a third party;
  • to related companies;
  • for fraud detection and security protection;
  • when legally required, including assisting with police investigations and where required by law enforcement agencies; and
  • with third parties, such as partners, suppliers, or service providers, when we need their assistance in our day-to-day business operations or so we can work with them to provide services to you.
 
There are also limited circumstances in which we may share your personal information with third parties, such as:
  • financial services organisations or specialised service providers for fraud detection (when we process your payments);
  • those helping us to improve data quality, such as Australia Post (when you provide your address to us);
  • expert data partners (in encrypted form) to provide us with insights (when you shop with us or when you join our loyalty programs); and
  • our partners, e.g. our reservation platforms like Now Book It, to provide information about an upcoming booking).
 
Marketing Communications
When you register to hold an account, subscribe to our marketing list, or become a member of any AOB brand or program, we may send you commercial electronic messages and tailored advertising if you agree to let us do so. We may send you these messages via various channels and media (including by email, SMS, phone and mail, or via advertising on certain websites and social media), but only where you have not opted out of receiving such electronic messages from that AOB brand or program in that channel.  
You can opt out of commercial electronic messages by using the relevant unsubscribe facility for the AOB brand or program which sent the message.  If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will allow you to be removed from our e-mail list.
 
Protecting your information.
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way. Should we experience an external breach of our data we will inform you.
 
How Can I Access or Correct My Personal Information?
You have a right to request access to the personal information we hold about you. You can access or correct your personal information by contacting our Privacy Officer at wineroom@artisansofbarossa.com.
However, before we provide you with access to your personal information we may require verification of proof of identity.
 
How Can I Make A Complaint About The Management Of My Personal Information?
If you would like to complain about a breach of the Australian Privacy Principles, you may contact our Privacy Officer. We may ask you to put your complaint in writing and to provide relevant details. We may discuss your complaint with our personnel and our service providers and others as appropriate.
We will respond to your complaint in a reasonable period of time (usually within 30 days).
If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) (whose contact details are as set out here).  
 
How to Contact AOB
If you have any questions about our Privacy Policy or the way in which we collet, hold, secure, or share your personal information, please contact us:
Phone: 08 8563 3935
Post: Privacy Officer
Artisans of Barossa
PO Box 792
TANUNDA SA 5352
Protecting your privacy is important to us

We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

 

What kind of information do we collect from you when you visit our site?

When you visit artisansofbarossa.com our statistics package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using, how long did you stay on our site, what pages did you look at. This helps us understand how visitors browse our site so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store, such as your name, address, postal code and phone number. We need this information to process payment and ship merchandise to you.

 

Personal information.

By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from Artisans of Barossa and from our agents until such time as you request us to stop by phone or e-mail. Your details remain yours and may only be shared with our agents for the purposes of communicating Artisans of Barossa offers. They will NOT be sold or rented to any other companies. Subscribers are able access their personal information and modify existing personal information.  Subscribers also have the right to be erased or forgotten from our distribution list. Please contact us at: tastingroom@artisansofbarossa.com if you wish to proceed with these steps, and we will process your request with help from our electronic service providers.

 

Newsletter Opt-Out.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will allow you to be removed from our e-mail list.

 

Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or to be removed from our marketing list, simply send us an email to tastingroom@artisansofbarossa.com

 

Protecting your information.

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way. Should we experience an external breach of our data we will inform you.